Provided sales engineering, design, and project planning for new and existing customers. Lead an initial team of three Systems Administrators, while hiring and training an additional three individuals. Improved profitability by 10-20% for four consecutive months. Designed and maintained corporate IT roadmaps, lifecycle, & licensing documentation.
Designed, sold, and implemented custom LAN/WAN solutions, Firewalls (Cisco & Juniper), Exchange, Terminal Services, IIS, and SQL Servers, Tape Backup (BUE 10 & 11), & Anti-Virus Servers (SAV 10 & 11) Implemented VPN Solutions (PPTP & L2TP), and utilized RADIUS Services Performed Exchange & SQL Recovery from backup Provided primary administrator and engineering support for 31 servers across nine separate environments Implemented and provided issue resolution for Windows SharePoint Services V3.0 & MOSS 2007 Implemented and managed MS Virtual PC/Server Environments, VMware Server, and Virtuozzo in production environments Performed Windows 2003 SBS Swing Migrations, Including Exchange 2003 migrations Designed Windows Server 2008 AD environments & T.S. (Non-Production) Managed Tier II support personnel, responsible for 300 workstations
Designed & Implemented hardware & software services to fulfill customer requirements Engineered/Administered Windows 2000/2003 AD sites, Exchange 2000/2003, DHCP, DNS, RRAS, Terminal Services Provided security schemes, Backup configuration, and Virus protection Configured Cisco PIX Firewall & VPN solutions Administered corporate websites and online services Implemented wireless security solutions for home & office locations
Supported 1000 local & 500 remote Win2K & XP user environment (2 person team) Administered Exchange 5.5 mailboxes, and assisted with conversion to E2K Generated and Administered user accounts, shares, and fax boxes Designed SMS install packages for Siebel and Oracle implementation Implemented Symantec Corporate Antivirus servers, and packages for end systems Maintained Symantec Ghost server and numerous multi-platform images for Dell systems Performed advanced data recovery utilizing Easy Recovery Pro Maintained Software and Licensing library
Supported 350 end users directly in a pure NT environment (desktop & server side) Provided troubleshooting and configuration for Siebel, AS/400 connectivity, Lotus Notes 4.5 & 5, numerous in house applications, and environments Assessed and/or resolved all network connectivity issues (TCP/IP) between the desktop and server/routers Led specific team projects and rollouts in timely and orderly manner
Provided desktop setup and support for 100 users. Setup and maintained MS Exchange 5.5 for 100+ local and remote users. Configured 2 DHCP servers (with multiple subnets and scopes), & 2 WINS Implemented a backup solution using Veritas BackupExec for BoxerJam's entire network, including their payroll, graphics, and web development systems. Built MS RAS systems, which provided VPN services to all of BoxerJam. Primary manager for the Microsoft portion of the LAN and WAN. 1 PDC, 1 BDC, 2 DHCP, 2 WINS, 1 RAS (VPN), 2 SQL, 10 IIS, 1 Epiphany, & 2K Professional/Server/Advanced, 95/98/NT Installed/Configured/Troubleshot UNIX/Linux Production systems (Sun, RedHat & Mandrake) Built production web servers, SQL, Epiphany, & Problem Tracker systems. Implemented McAfee virus scan throughout BoxerJam's infrastructure.
Supported one location consisting of five buildings, totaling over 200 user nodes. Systems were Windows 95/98/NT environments of everything from sales and database work to web and graphic design. Implemented the 3.0 rollout (a Siebel & SAP implementation) at Convergys; by setting up 70 nodes on a trusted network.
Performed all levels of Technology Support to multiple midsized businesses. Designed and implemented complete VoIP systems, MetroE fiber connections, WAN VPN solutions, and QoS design. Directly managed all relevant CTO needs for clients. Created partnerships with leading technology companies, including Dell, Intermedia, Carbonite, Postini, and other Web/Infrastructure solutions providers.
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